PRIVACY POLICY
ORGANICA WATER SOLUTIONS’ COMMITMENT TO DATA PROTECTION
Organica Water Solutions India Private Limited, a company incorporated under the Companies Act 2013 and having its registered office at Regus Business Centre, Tower B 10th Floor, Unitech Cyber Park, Sector-3, 9, Gurugram, Haryana, India, 122001 (hereinafter referred to as “Company”/”We”/”us”/”Our”/”Organica Solutions”) is committed towards protecting your personal information including any personal data (“Personal Information”) as would be collected by the Company from you in the course of your access to and use of the Company’s website (www.organicawater.com) and/or any digital platforms, or web-based hosted platforms (collectively, the “Website”). However, it is important to note that this Privacy Policy does not apply to any Personal Information that is made publicly available: (a) by you, or (b) by any person pursuant to any legal requirement.
This Privacy Policy contains:
(a) the notice to you informing: (i) what type of Personal Information is required from you, (ii) the purposes for which Personal Information will be processed, and (iii) details of the goods and services that will be provided to you on the basis of such Personal Information;
(b) methods through which your consent for collection and processing of your Personal Information is obtained;
(c) a request seeking your approval for collection, recording, organisation, structuring, storage, adaptation, retrieval, use, alignment, combination, indexing, sharing, disclosure by transmission, dissemination, or otherwise making available, restriction, erasure, or destruction of your Personal Information;
(d) the process/information related to withdrawal of your consent, and the deletion or erasure of your Personal Information; and
(e) the rights available to you concerning your Personal Information under the Digital Personal Data Protection Act 2023 read with the Digital Personal Data Protection Rules 2025 (Collectively, the DPDP Laws).
SCOPE OF THE PRIVACY POLICY
This Privacy Policy forms an integral part of the Terms of Service and other policies or disclaimers available on the Website and shall be read in conjunction with those policies or disclaimers, as they govern our practices.
The purpose of this Privacy Policy is to outline and help you understand various guidelines and procedures that are consistently followed by Organica Solutions when collecting, storing, utilising, disclosing or otherwise dealing with the Personal Information.
This Privacy Policy represents the sole and authorised statement of Organica Solutions’ practices with respect to the collection of the Personal Information through the Website and the manner of use of such information by Organica Solutions.
NOTICE AND REQUEST FOR CONSENT
Notice: This Privacy Policy serves as a notice to you as per the DPDP Laws notifying you the type of Personal Information we require from you and for what purposes, details on how you may withdraw your consent, and the procedure for initiating a complaint with the Data Protection Board of India (Board).
Request for Consent: Organica Solutions hereby seeks your explicit, specific, and informed consent to collect and process your Personal Information when you, access, visit or use our Website. By clicking the ‘I Agree’ or ‘Agree’ or ‘Continue’, or registering on our Website, or subscribing to and using our services, or submitting forms, or posting material, you grant your free, specific, informed, unambiguous, and clear consent to us for collection, recording, organisation, structuring, storage, adaptation, retrieval, use, alignment, combination, indexing, sharing, disclosure by transmission, dissemination, or otherwise making available, restriction, erasure, or destruction of your Personal Information.
In case of any query, you may contact Ms. Parakh Oswal at parakh.oswal@organicawater.com.
HOW DOES ORGANICA SOLUTIONS COLLECT YOUR PERSONAL INFORMATION?
We collect and receive your Personal Information in the following ways:
1. Personal Information you provide on the Website: We collect Personal Information that you voluntarily provide to us by filling in data fields on the Website or when you visit or interact with our Website. This includes information provided when you:
(i) register to use our Website;
(ii) subscribe to, access, or use our services;
(iii) fill in online forms or data fields;
(iv) request additional services or information;
(v) post material or content;
(vi) contact us for support or correspondence; or
(vii) report a problem with our Website or services.
You may choose not to provide certain information. However, this may limit your ability to access or use certain features of the Website. When you contact us, we may retain a record of that correspondence for customer support, compliance, and record-keeping purposes.
2. Automatic collection: When you visit or use our Website, we automatically gather certain technical and usage-related information, including:
(i) device and browser information (including mobile devices);
(ii) IP address, computer and connection details (e.g., page views, traffic to and from the sites),
(iii) details about your location;
(iii) login data, access times, and pages viewed;
(iv) traffic data, referral URLs, and interaction with Website content;
(v) web logs, browsing history, ad data, and analytics data.
Additionally, we gather certain information through cookies and similar technologies, including tools such as Microsoft Dynamics (CRM), Google Analytics, and other analytics or communication tools to monitor performance, improve functionality, enhance user experience, and for billing, security, and operational purposes.
3. Aggregated and Anonymised Data: We may collect general, aggregated, anonymised, demographic, and technical data, such as anonymous website usage statistics and traffic patterns. This data does not identify you directly and will not be linked to your Personal Information through cookies or other means without your consent. Such aggregated data is used for analytical, statistical, and business improvement purposes.
4. Other sources: We may also receive Personal Information about you from third-party sources, including:
(i) business partners or service providers supporting our operations;
(ii) analytics or marketing partners;
(iii) social media platforms, sponsored events, or third-party applications where you have voluntarily shared information or opted to link your account.
This additional information helps us enhance your experience, tailor our content, and offer products or services relevant to your interests. However, please note that Organica Solutions are not responsible for the privacy practices of third-party websites, platforms, or services that we do not own, operate, or control.
WHAT PERSONAL INFORMATION DOES ORGANICA SOLUTIONS COLLECT?
Organica Solutions collects, processes and stores the Personal Information that is necessary to operate our Website, provide access to our web-based hosted platform for designing wastewater treatment plants, respond to queries, improve our services, and ensure a secure and efficient user experience. Our objective is to provide you with a reliable, safe, efficient, and personalised experience while using our Website and availing our services.
When you access and use the Website, we collect and process the following information:
(a) your name, phone number, e-mail address, age, date of birth, and country;
(b) account details like username and password;
(c) information concerning your access to the Website such as what buttons or options you click on;
(d) device information like preferences, time zone, location, device’s unique identifying number, operating system, device language, mobile network information, etc;
(e) certain anonymous data from sources such as server log files, cookies and pixel tags;
(f) any open data and public records such as information about you that is openly available on the internet;
(g) IP addresses;
(h) product interest information, as well as your opinions and individual preferences, etc;
(i) information about your product interests and data from our future affiliates;
(j) phone numbers used when calling our customer service; and
(k) information about your system, application software, and peripherals, that is gathered periodically to provide updates, product support, and other services related to the Website.
PURPOSE FOR WHICH THE PERSONAL INFORMATION IS COLLECTED
We collect and use your Personal Information to operate, provide, develop, and enhance our products and services. The key purposes include:
1. Processing of Requests. We use your Personal Information to process service requests, provide access to our platform and design tools, manage subscriptions, perform obligations, process payments, and communicate with you regarding our services, updates and offerings.
2. Improving the Website. We use your Personal Information to provide functionality, troubleshoot issues, analyse performance, fix errors, and improve the overall usability of the Website.
3. Personalisation and Recommendations. We use your Personal Information to understand your preferences, suggest features, products, tools and services and personalise your experience on the Website.
4. Identity Verification. Your Personal Information helps us verify your identity, manage user accounts, respond to feedback, queries, and comments, provide technical or customer support, and ensure authorised use of the Website.
5. Use of Platform Inputs and Interactive Features. When you use interactive features of the Website, including uploading designs, data, images, documents, or other inputs, we use such information solely to process your requests, provide outputs, and support platform functionality.
6. Compliance with Legal obligations. We collect and use your Personal Information to comply with legal requirements, prevent fraud, investigate illegal activities, and handle legal proceedings where necessary.
7. Communication. We use your Personal Information to communicate product notifications through various channels, such as phone, email, and chat.
8. Advertising. We use your Personal Information to display interest-based ads for products and services relevant to you.
9. Fraud Prevention and Credit Risks. We use the Personal Information to detect and prevent fraud, protect customer security, and manage credit risks through scoring methods.
LEGAL BASIS FOR COLLECTING PERSONAL INFORMATION
1. Performance of a Contract: Some information is processed because it is necessary for fulfilling our contract with you.
2. Legitimate Interest: We process your Personal Information based on our legitimate interests, such as marketing our products, while ensuring that your privacy rights are protected according to applicable laws.
3. Compliance with Legal Obligations: Certain data is processed to meet legal requirements, like retaining business records for fixed periods under local laws.
4. Consent: In some cases, we rely on your consent to process the Personal Information. You may withdraw your consent at any time as outlined in this Privacy Policy.
5. Processing without Consent: We may process your Personal Information without your consent in the following cases:
(a) to fulfil any legal obligation requiring disclosure of Personal Information to the Government; and
(b) to comply with any court judgment or legal order or any direction/order from any Government authority including Central Bureau of Investigation (CBI), Reserve Bank of India (RBI), and Police department.
REASON FOR RETENTION OF YOUR PERSONAL INFORMATION
We retain your Personal Information only for as long as is reasonable required or as necessary by applicable or regulatory laws or so long as it is necessary for the specified purpose for which we have collected your Personal Information. The retention period may vary depending on the type of data and the purpose for which it was collected.
Once your Personal Information is no longer needed for the purposes outlined in this policy, or unless we are legally required to retain it for a longer period, we will delete or erase it from our systems. If we are unable to fully delete your information from our systems, we will take the necessary steps to secure it and prevent further use.
If you wish to have your Personal Information deleted, you can contact us at parakh.oswal@organicawater.com or remove your account data through the Website.
CONSENT OF THE CUSTOMER
Please read this Privacy Policy carefully before proceeding, as by using the Website and providing your Personal Information, you consent to the collection and use of the Personal Information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your Personal Information as per this Privacy Policy. If you disclose any Personal Information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
If you do not agree with the provisions of this Privacy Policy, then please do not access the Website or provide the Personal Information.
Furthermore, by providing your mobile number, email address or other contact details, you consent to receive communications from the Company, including service-related, administrative, transactional and commercial messages, through phone calls, SMS, email or other electronic means even if your contact details are registered under Do Not Disturb (“DND”) or National Customer Preference Register (“NCPR”) lists under the Telecom Commercial Communications Customer Preference Regulations 2018 (“TRAI Regulations”). By consenting, you agree that such communications from the Company will not be deemed as unsolicited under the TRAI Regulations, and you have explicitly opted to receive them on the provided mobile number.
HOW THE COMPANY SECURES YOUR PERSONAL INFORMATION
We take all reasonable steps to comply with the applicable laws to ensure that your Personal Information is stored in a secure environment protected from unauthorised access, modification, destruction or disclosure. To protect Personal Information against accidental or unlawful loss, destruction, or unauthorised access or disclosure, the Company has implemented robust security practices and standards to guard your Personal Information.
We have a comprehensive and well documented information security programme and information security policy that contains managerial, technical, operational and physical security measures that are commensurate with the information assets being protected considering the nature of our business operations.
We take appropriate organisational and technical security measures to protect your Personal Information by:
(a) encrypting the Personal Information;
(b) controlling access to the devices containing such Personal Information;
(c) monitoring access to Personal Information and checking for any unauthorised access;
(d) establishing measures for backing up Personal Information; and
(e) retaining logs and Personal Information for up to one year to detect any unauthorized access.
We use a secure server to store your Personal Information when you use the Website or create an account on the Website. Any such Personal Information is encrypted securely to prevent unauthorised access. We will use technical and organisational measures to safeguard your Personal Information and we ensure that your Personal Information is saved on secure servers. In the event of a suspected data breach, we have technical and organisational measures in place to respond effectively. If we believe your Personal Information has been misused, lost, or accessed without authorisation, we will inform you within seventy-two (72) hours about:
(i) the nature, extent, timing and location of the breach;
(ii) the potential consequences;
(iii) the measures we have taken to mitigate the risk;
(iv) the steps you can take to reduce the risk; and
(v) the contact details of an authorised person who can respond to your queries,
and then you may please contact our Grievance Officer to address the issue.
The security of your Personal Information is important to us. We do not use any encryption on our forms, as we do not collect credit card numbers, social security numbers or any other sensitive information that can be used in identity theft.
While the Company strives to protect your Personal Information at all times, the Company cannot guarantee its absolute security and shall not be liable for any breach of security by a third party. It is also important for you to protect against unauthorised access to your username and password for your account and to your computer or electronic device. Be sure to sign off from your account on the Website in case you access your account from a shared computer or electronic device.
We would also like to caution our users about phishing attacks, wherein unscrupulous third parties seek to extract sensitive and confidential information from you by posing as a genuine website or by sending an e-mail misrepresenting it to be from a genuine source. Please be careful while dealing with and/or responding to such e-mails. If you receive such a message claiming to be from the Company, then please do not reply to it and immediately bring it to our attention by contacting the Grievance Officer.
The Company does not sell, rent, loan, trade, lease or license your Personal Information to any third parties. We are committed to protecting your privacy and ensuring that your data is stored in a secure environment at all times.
However, we shall not be liable for any loss, damage (whether direct, indirect, consequential, or incidental), or harm caused to you as a result of unauthorised access to or misuse of your Personal Information by any third party.
WHOM THE COMPANY SHARES YOUR PERSONAL INFORMATION
We may share your Personal Information with the following parties for specific purposes:
1. Affiliates and Group Companies. We may share your Personal Information with our affiliates and group companies for legitimate business, operational and administrative purposes, including internal management, auditing, compliance and to help detect and prevent identity theft, fraud, and other illegal activities and to ensure secure and efficient service delivery.
2. Employees, Contractors, Vendors, and Agents. We may share your Personal Information with our employees, contractors, consultants vendors, and agents who needs access to such information to operate the Website, manage the hosted platform, provide customer support, fulfil contractual obligations, and perform services on our behalf.
3. Service Providers and Technology Partners. We may share your Personal Information with third-party service providers who help us protect and secure our systems and provide essential services that require processing your data. This includes hosting your information or analysing user data for profiling. Such service providers are contractually obligated to process your Personal Information only in accordance with our instructions and applicable data protection laws.
4. Professional Advisors and Law Enforcement. We may share your Personal Information with professional advisors such as lawyers, consultants, auditors insurers, accountants and law enforcement authorities to meet our legal obligations or pursue our legitimate interests.
5. Third Parties in Legal Proceedings and corporate transactions. We may share your Personal Information with third parties involved in legal proceedings if they provide a court order or similar legal basis. We may also disclose your Personal Information if we believe in good faith that it is necessary to prevent imminent harm or financial loss, or to report suspected illegal activity, based on our legal obligations or legitimate interests. We may also disclose Personal Information in connection with a merger, acquisition, sale of assets, restructuring, reorganisation, or transfer of business, in which case your Personal Information may be transferred to the prospective or actual acquiring entity, subject to appropriate confidentiality and data protection safeguards.
While we generally do not share your Personal Information with third parties, sharing may occur if:
(a) You request or authorise us to share your Personal Information;
(b) We need to comply with applicable laws or respond to valid legal processes; or
(c) We need to ensure the security of the Website, including preventing or stopping attacks on our computer systems or networks.
YOUR RIGHTS
When we process your Personal Information, you have certain rights under the DPDP Laws that allow you to control how your Personal Information is handled. You may approach our grievance officer to exercise any of your rights.
1. Right to Access Personal Information.
You have the right to know what Personal Information we are processing about you. You can request access to your Personal Information and we will confirm whether we are processing your information and provide details of the Personal Information we hold. To protect the privacy and security of our users, we will take reasonable steps to verify your identity before granting you access to your Personal Information that is collected and maintained by the Company. You may also request details of the parties with whom we have shared your Personal Information.
2. Right to Removal of Personal Information.
The Company endeavours to only process and record your Personal Information for as long as it is necessary. You have the right to ask us to remove the Personal Information we have about you from our servers. We will comply with your request unless we have a valid legal reason or obligation to retain your information.
3. Right to Rectification/Modification of Personal Information.
If any of your Personal Information is incorrect or incomplete, you have the right to request corrections/modifications. Some basic information can be updated directly through our Website.
4. Right to Data Portability.
You can request that we provide you with the Personal Information you have shared with us in a structured and commonly used format for your own use. You may send in your request to transmit your Personal Information to another organisation. We will intimate you regarding the status of such request after considering the technical feasibility of such transmission for the Company. To discuss your rights in order to do this, please contact us at parakh.oswal@organicawater.com.
5. Right to Object to Processing.
You can object to the processing of your Personal Information in certain situations. If we do not have a legitimate reason to continue processing your Personal Information, we will stop processing it. You also have the right to object to the use of your Personal Information for direct marketing at any time.
6. Right to Restrict Processing.
You can request that we limit the processing of certain types of Personal Information in specific circumstances. For example, if you believe your data is inaccurate, you can ask us to restrict processing until the accuracy is verified.
7. Right to Withdraw Consent.
You have the right to revoke your permission at any time if we are relying on it to process your Personal Information, in accordance with this Privacy Policy. To withdraw consent, you can contact us or send a communication to parakh.oswal@organicawater.com specifying your request to withdraw your consent. Please note that the withdrawal of your consent will not affect the legality of any processing that occurred before or even after the withdrawal, if it is legally justified.
8. Right to Opt-Out of Marketing Messages.
You have the option to opt out at any time if you no longer wish to receive marketing communications from the Company. You may also opt out at any time if you have agreed to get material that is tailored to you based on how and where you use our services. To do so, you can click the “unsubscribe” link at the bottom of any promotional email you receive.
Please be aware that while we update our data, you could continue to get marketing communications for a short while after opting out.
9. Right to Object to Cookies.
You have the right to set your browser to delete or reject browser cookies. Please note that the availability and functioning of the services may be impacted if you decide to delete or reject necessary cookies.
10. Right to Nominate.
You have the right to nominate an individual who may exercise your rights regarding your Personal Information in the event of your death or incapacity.
11. Right to Raise Grievance:
In the event you have any grievance with respect to your Personal Information shared with us, you may raise your concern with us in accordance with our Grievance Redressal Mechanism as included in this Privacy Policy.
12. Right to Complaint to Board.
In the event, any of your grievances or complaints are not addressed by us within the time specified under our Grievance Redressal Mechanism, you may raise your complaint with the Board.
CLEAR GIFS (WEB BEACONS/WEB BUGS)
We do not use clear gifs (i.e., Web Beacons/Web Bugs) in our HTML-based emails. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users and to let companies know which emails recipients have opened, allowing them to gauge the effectiveness of certain communications and the effectiveness of their on-line marketing campaigns. In contrast to cookies, which are stored on your computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence.
LINKS TO OTHER SITES
Our Website may contain hyperlinks to websites/apps operated by parties other than Organica Solutions which are developed by people over whom Organica Solutions exercises no control as well as the Website/App may contain social media plug-ins. This Privacy Policy does not apply to the practices of such third-party websites/apps or social media websites. Such other third-party or social media websites/apps may place their own cookies on your computer/electronic device, collect data or solicit Personal Information. Organica Solutions is accordingly not responsible for the privacy practices or the content of such websites/apps.
COMMUNICATIONS
We may occasionally send you information on products, services, special deals, and promotions and our press releases or newsletters. We respect your privacy and you can contact us at parakh.oswal@organicawater.com if you subsequently wish to be removed from this mailing list.
Apart from above, the Company may also send you service-related announcements on rare occasions when it is necessary to do so. For instance, if Company’s service is temporarily suspended for maintenance, the Company might send you an email intimating you the same.
ADVERTISEMENTS ON THE WEBSITE
We work with third-party advertising companies to display ads when you visit the Website/App. These companies may use information (excluding your name, address, email address, or telephone number) about your visits to the Website/App and other websites to provide advertisements for products that may interest you.
CUSTOMER COMMENTS AND CONTENT
If you post comments or content on the Website, please be aware that any information you provide may be read, collected, or used by third parties. We are not responsible for the information you choose to share, and we cannot guarantee that third parties have not copied or will not use such information in any way.
EMPLOYMENT OPPORTUNITIES
We offer a way for you to submit your resume or other information through the Website for various employment opportunities within the Company. Any information received through resume submissions will be kept confidential. We may contact you for additional information to enhance your resume and may use your information internally or keep it on file for future hiring decisions.
USE OF CHILDREN INFORMATION
Use of our Website is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect any Personal Information from children under the age of eighteen (18) years. If you have shared any Personal Information of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. If we become aware that we have unintentionally received Personal Information from a visitor under the age of eighteen (18) years through the Website, we will promptly delete the information from our records.
If we process the Personal Information of a child or a person with a disability, we will:
(a) obtain consent from the parent or lawful guardian.
(b) ensure that the processing does not harm the child’s well-being; and
(c) not track, monitor, or target children with advertising.
COMPLIANCE WITH APPLICABLE LAWS
Organica Solutions endeavours to collect, store, process, use, disclose and treat the Personal Information of its users in compliance with the provisions of the DPDP Laws, Information Technology Act 2000 the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011, the Consumer Protection (E-Commerce) Rules 2020, and any other applicable laws as amended from time to time.
ADVERTISEMENT FOR ORGANICA SOLUTIONS ON OTHER BROWSERS
We use online advertising to keep you informed about our business and help you discover our products and services through the Website. You may see Organica Solutions’ ads on other websites and apps, including social media platforms.
We manage this through various digital marketing networks and ad exchanges, using a range of advertising technologies. The products and ads you see are based on information we have about you, such as your past interactions with the Website or products and ads you have previously clicked on.
EXCEPTIONS TO DATA PROTECTION OBLIGATIONS
Please note that none of Organica Solutions’ obligations and none of your rights as a data principal apply in the following cases:
(a) when processing your Personal Information is necessary for enforcing a legal right or claim;
(b) when Personal Information is processed by courts, tribunals, or other regulatory or supervisory bodies in India for judicial, quasi-judicial, or regulatory functions;
(c) when processing is required for the prevention, detection, investigation, or prosecution of any crime in India;
(d) when your Personal Information (while you are located outside India) is processed by us in India under a contract with a person located outside India;
(e) when processing is necessary for mergers, acquisitions, restructuring, or Organica Solutions transfers, as approved by a court or competent authority; and
(f) when processing is required to assess the financial condition of an individual who has defaulted on a loan from a financial institution.
THIRD-PARTY ANALYTICS
We utilise third-party analytics services to assess your usage of the Website, generate reports on site activity, collect demographic data, analyse performance, and gather additional information related to the Website, mobile, and internet usage. These third parties use cookies and other technologies to help with this analysis and may sometimes link the information they collect with other data from our systems or third-party sources. By using the Website, you consent to the processing of your information by these analytics providers in accordance with their methods and purposes.
AMENDMENTS TO THE POLICY
Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. Access or use of the Website following the posting of such revised Privacy Policy would be deemed to constitute your acceptance of such revised Privacy Policy then in effect.
GRIEVANCE MECHANISM
For any queries related to this Privacy Policy, correction of any Personal Information provided by you or for making a complaint about breach of privacy, you may please contact the following official of the Company:
Name: Parakh Oswal (Grievance Officer)
Email Address: parakh.oswal@organicawater.com
Organica Solutions will take appropriate measures to address any grievance raised by you within seventy two (72) hours. In case your complaint or grievance is not resolved to your satisfaction by the Grievance Officer, you have the right to escalate the matter to the Board.